✨ Easy Exchanges, Made Clear

We’re happy to help when an order arrives wrong, damaged, or defective. Contact us within 14 days of delivery to request an exchange.

Exchanges for preference, size, or change of mind aren’t eligible. A replacement depends on availability.

You can request an exchange if:

• You received the wrong item.
• Your item arrived damaged.
• Your item is defective.

Please contact us within 14 days of delivery.

We can’t offer exchanges for size or fit preferences, personal preference, or a change of mind. Exchange requests must relate to an item that was wrong, damaged, or defective.

1. Get in touch within 14 days of delivery using the contact details on this page.
2. Include your order number and a short note explaining what’s wrong.
3. Add clear photos showing the item and, if relevant, the damage or defect and packaging.
4. Wait for our reply before sending anything back. We’ll review the details and advise you on next steps.

Replacement exchanges are subject to availability. Contact us with your order details and photos so we can review your request.

For an approved exchange because an item was wrong, damaged, or defective, Rosetrienity covers the exchange shipping. Please wait for our instructions before sending the item.

• Your order number
• A brief description of the issue
• Clear photos of the item and the issue
• A photo of the packaging if it was damaged

These details help us review your exchange request.

This page explains exchanges only. Requests are limited to wrong, damaged, or defective items reported within 14 days of delivery. Preference, size, and change-of-mind exchanges aren’t eligible.

Contact us with your order number and photos. We’ll review the information and let you know the next steps for an approved exchange. Any replacement is subject to availability.

Email us at rosetrienity@gmail.com with your order number, a brief explanation, and clear photos of the wrong, damaged, or defective item. Please get in touch within 14 days of delivery.

We’ll review your exchange request based on the details you share. For approved exchanges related to wrong, damaged, or defective items, Rosetrienity covers exchange shipping. Replacement availability may vary.