Your privacy matters to us. Rosetrienity collects only the information necessary to process your orders and improve your shopping experience. We never sell your data.
2 Information We Collect
When you place an order or interact with our website, we may collect the following:
- Personal Information: Name, email address, phone number, shipping/billing address
- Payment Information: Payments are processed securely through Razorpay. We do not store your card details on our servers.
- Order Information: Products ordered, order value, order history
- Device & Usage Data: IP address, browser type, pages visited (via analytics tools)
3 How We Use Your Information
The information we collect is used to:
- Process and fulfil your orders
- Send order confirmation and shipping notifications via email
- Respond to customer support queries
- Improve our website, products, and services
- Comply with legal obligations under Indian law (IT Act 2000, Consumer Protection Act 2019)
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
4 Payment Data & Razorpay
Our website uses Razorpay as the payment gateway. When you make a payment:
- Your payment is processed directly on Razorpay's secure servers
- Rosetrienity receives a payment confirmation ID but never receives or stores your full card number, CVV, or UPI PIN
- Razorpay is regulated by the Reserve Bank of India (RBI) and is fully PCI-DSS Level 1 certified
For Razorpay's privacy policy, visit razorpay.com/privacy
5 Cookies
Our website uses cookies to enhance your browsing experience:
- Essential cookies: Required for the website to function (cart, session management)
- Analytics cookies: Help us understand how visitors interact with our website
By using our website, you consent to the use of cookies. You can disable cookies in your browser settings.
6 Data Sharing & Third Parties
We share your data only with trusted service providers:
- Shopify: Our e-commerce platform (stores order data securely)
- Razorpay: Payment processing
- Shipping Partners: Your name and address are shared with courier companies to deliver your order
All third-party providers are bound by confidentiality agreements.
7 Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications at any time
To exercise any of these rights, email us at rosetrienity@gmail.com with subject line "Privacy Request". We will respond within 7 business days.
All data transmission on our website is encrypted using SSL/TLS (HTTPS). We are committed to keeping your data secure.
9 Data Retention
We retain your personal information for as long as necessary to:
- Fulfil your orders and handle any related queries
- Comply with legal and tax obligations (typically 7 years for financial records under Indian law)
Once data is no longer needed, it is securely deleted or anonymised.
10 Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
This Privacy Policy was last updated on September 7, 2025.
Questions? Contact us at rosetrienity@gmail.com.
Still have questions?
Our support team is available 7 days a week to help you.